Our team - Travel-Lab

The best way to live is by travelling!

Travel-Lab creates and sells daily experiences that can be immediately booked online and, as a “travel laboratory”, it creates tailor-made tours and tourist services for business and leisure.

Travel-Lab is a T.O. (tour operator) which deals with the organization of services for business tourism and corporate incentive trips to Italy, Europe and overseas, by providing airline ticketing, hotel reservations, private transports, tours, guided visits , organization of events, team-building activities for groups.

Travel-Lab is a D.M.C. (Destination Management Company) which, through offices located in various areas, deals with the organization of services for holiday tourism in the major Italian destinations and in small hidden villages, thanks to both the brand and the e-commerce platform Book Your Italy (www.bookyouritalyonline.com).

OUR TEAM

Stefano Costa – General Manager
info@travel-lab.it

Marzia Pelizzari – Incoming Operation Manager
marzia@travel-lab.it

Chiara Palumbo – Business Travel Manager
chiara@travel-lab.it

Luisa Silvani – Incoming Group Manager
luisa@travel-lab.it

Manuela Zamberlan – Account Manager
Davide Estri – IT Manager

Our key-concept

EXPERTISE

Skilled staff, continuously trained and updated, who takes care of your requests, with the awareness that a travel for leisure has different needs compared to a business or incentive trip.

KINDNESS

You will always get an answer to your requests and will always be assisted with the managing of your groups by enthusiastic, dynamic and polite staff who will handle your customer’s schedule as if it were their own trip.

CONVENIENCE

The costs bearded by a Tour Operator of a new conception allow the cut of some fixed expenses which results in advantages on the price of the final product. We will help you to showcase your programs on the market in a highly competitive way, although this does not necessarily mean at the lowest price, but with the certainty of submitting the best match between price and quality concerning the effective needs of your customer.

SUPPORT

English speaking staff always available throughout your programs to make sure there is a prompt feedback and support in case it is needed by the clients.

QUICKNESS

A clear-cut organization allows to process your inquiries quickly, with real time quotations based on effective availability of offered amenities; with “business” or “incentive” programs the feedback would take slightly longer but you will in any case be contacted directly by an operator who will follow your inquiry throughout all its process.

CREATIVITY

Each journey must give emotions, even if the reason for the trip is work. Our staff will be able to suggest the best solutions to make any journey unique and to make sure that an incentive trip will stick into the memories of its participants.

PRECISION

In our offers, in the description of our products, in payments. This feature is also something we ask to our customers, in order to be able to better aim our final target: the satisfaction of the traveler.